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Customer questions and answers for
Gevalia® Stainless Steel 12-Cup

Gevalia® Stainless Steel 12-Cup
Customer questions and answers:
83 Questions
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159 Answers
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Customer questions and answers for Gevalia® Stainless Steel 12-Cup

Question

Where can I get parts?

My pause-and-serve function is broken. How do I get a part to fix that?

Andy
Age: 55-64
Gender: Male
Drink Gevalia: Morning
Length of use: So long I can't remember
Take Gevalia: Black
asked 1 year, 6 months ago
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AZWIZ
Peoria, AZ, USA
on Gevalia® Stainless Steel 12-Cup
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answer 1
Unfortunately, we do no longer carry the parts for the Gevalia coffeemaker. If your are with in your 1 year warranty your coffeemaker can be replaced by contacting one of our Gevalia Customer Service Representatives at 1-800-438-2542.
answered 1 year, 6 months ago
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GevaliaCSR4
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Question

my coffee machine stopped working?? only had it for 2 years

Age: 35-44
Gender: Female
Drink Gevalia: All the time
Length of use: So long I can't remember
Take Gevalia: With milk and sugar
asked 1 year, 6 months ago
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JIll
Door, WI, USA
on Gevalia® Stainless Steel 12-Cup
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Answers
answer 1
Call Gevalia and see if they will replace it.
Gender: Female
answered 11 months ago
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by
cathhast
CT
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answer 2
Unfortunately, Gevalia coffeemakers come with a 1 year warranty. Your coffeemaker is out side of the warranty.
answered 1 year, 6 months ago
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GevaliaCSR4
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Question

Has anyone else had a problem with leaking? My coffeemaker leaks from the bottom even when the reservoir is not filled to the 12 cup level.

Age: 55-64
Gender: Female
Drink Gevalia: Morning
Length of use: So long I can't remember
Take Gevalia: With milk and sugar
asked 1 year, 7 months ago
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SueL
Florida
on Gevalia® Stainless Steel 12-Cup
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answer 1
Please contact one of our Gevalia Customer Service Representatives at 1-800-438-2542 for assistance with your coffeemaker. We ask when calling that you have your coffeemaker available.
answered 1 year, 7 months ago
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GevaliaCSR4
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Question

where might I obtain instructions for my CM500 coffe maker

Age: 55-64
Gender: Male
Drink Gevalia: Morning
Length of use: So long I can't remember
Take Gevalia: With milk only
asked 1 year, 8 months ago
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Davis
CT
on Gevalia® Stainless Steel 12-Cup
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answer 1
To print out a copy of your instruction manual please use the following link.

http://www.gevalia.com/Download-Gev...
answered 1 year, 8 months ago
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GevaliaCSR4
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Question

Is the water holder stainless steel and coffee ground holder stainless steel?

Age: Over 65
Gender: Female
Drink Gevalia: Special occasions
Length of use: 1-3 years
Take Gevalia: Other
asked 1 year, 8 months ago
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by
nurse
Cantonment,
on Gevalia® Stainless Steel 12-Cup
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Answers
answer 1
Both are plastic.
Age: Over 65
Gender: Male
Drink Gevalia: Morning
Length of use: Within last year
Take Gevalia: Black
answered 8 months ago
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by
JimKC
Kansas City, KS, USA
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answer 2
No. They're plastic. The Stainless Steel portions are for aesthetics only.
Age: 25-34
Gender: Male
Drink Gevalia: Morning
Length of use: 3-5 years
Take Gevalia: Black
answered 11 months ago
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by
CoffeeCRZY
Houston, TX, USA
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answer 3
The water reservoir and filter basket are made of plastic.
answered 1 year, 8 months ago
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GevaliaCSR9
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Question

Is there a way to increase the temperature of the coffee on Gevalia Coffee Makers?

Age: 55-64
Gender: Female
Drink Gevalia: Morning
Length of use: 3-5 years
Take Gevalia: With milk only
asked 1 year, 8 months ago
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by
Kathe
Temecula,CA,USA
on Gevalia® Stainless Steel 12-Cup
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answer 1
No.
Age: Over 65
Gender: Male
Drink Gevalia: Morning
Length of use: Within last year
Take Gevalia: Black
answered 8 months ago
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by
JimKC
Kansas City, KS, USA
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answer 2
You obtain the coffee after the water boils in the reservoir, so it won't go beyond boiling point. I run a cycle of filtered water first, before adding the coffee into the machine, so my beverage temperature will not drop suddenly once it's ready. This way it is all warmed up, including the glass carafe. That resulting water I use to warm up my cup while my coffee is brewing.
Age: 35-44
Gender: Female
Drink Gevalia: All the time
Length of use: 3-5 years
Take Gevalia: With sugar only
 
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answered 1 year, 1 month ago
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by
VickyNM
Albuquerque, NM, USA
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answer 3
Unfortunately, there is no way to increase or decrease the temperature at which the coffee is brewed in the Gevalia coffeemakers.
answered 1 year, 8 months ago
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GevaliaCSR9
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Question

Why ins't the water coming out

Just took it out of the box and added fresh water in it, rumbling but nothing else?
Age: 55-64
Gender: Female
Drink Gevalia: All the time
asked 1 year, 9 months ago
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Sharigoil
on Gevalia® Stainless Steel 12-Cup
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answer 1
Hello Sharigoil,
I`m sorry for the inconvenience, please contact Gevalia Customer Service at 1-800-438-2542, we will be happy to assist you with your brewer.
answered 1 year, 9 months ago
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GevaliaCSR9
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Question

I was given this coffee maker as a gift and it has no instructions. Do I have to run water through before brewing my first pot of coffee?

Age: 35-44
Gender: Female
Drink Gevalia: Morning
Length of use: 1-3 years
Take Gevalia: Other
asked 1 year, 9 months ago
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by
MsRIk
California
on Gevalia® Stainless Steel 12-Cup
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answer 1
The manual doesn't mention it. You can if you want to. I didn't.
Age: Over 65
Gender: Male
Drink Gevalia: Morning
Length of use: Within last year
Take Gevalia: Black
answered 8 months ago
Customer avatar
by
JimKC
Kansas City, KS, USA
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answer 2
Please use the following link to view and print the instruction manual to your coffeemaker.

http://www.gevalia.com/Download-Gev...
answered 1 year, 9 months ago
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by
GevaliaCSR4
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Question

how can I get the 12-cup I had it it broke

This is my favorant coffee maker.it fits in the couner of my couner.It has a neat look, And the coffee is bold and smoth not cheapy.
Age: 35-44
Gender: Female
Drink Gevalia: Morning
Length of use: 1-3 years
Take Gevalia: With milk and sugar
asked 1 year, 11 months ago
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by
AngelEyes
Harrisburg, PA, USA
on Gevalia® Stainless Steel 12-Cup
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Answers
answer 1
Contact Gevalia Kaffe Import Service at 1-800-438-2542 with model number of the coffeemaker. It is on the bottom of the coffeemaker.
Age: Over 65
Gender: Male
Drink Gevalia: Morning
Length of use: Within last year
Take Gevalia: Black
answered 8 months ago
Customer avatar
by
JimKC
Kansas City, KS, USA
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answer 2
Please contact one of our Gevalia Customer Service Representatives at 1-800-438-2542 for further assistance with ordering. Your coffeemaker comes with a 1 year warranty.
answered 1 year, 10 months ago
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by
GevaliaCSR4
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Question

how do I operate?

Age: 55-64
Gender: Male
asked 1 year, 11 months ago
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by
geva
on Gevalia® Stainless Steel 12-Cup
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answer 1
Lift the lid on top of coffeemaker. Place a filter in the basket. Use the Gevalia #4 T Cone filters if you have them. Place coffee in the filter. On the back side of the filter you will see an opening. That is where you put your water. Pour the water in. Close lid and hit the on/off button.
Age: Over 65
Gender: Male
Drink Gevalia: Morning
Length of use: Within last year
Take Gevalia: Black
answered 8 months ago
Customer avatar
by
JimKC
Kansas City, KS, USA
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answer 2
Please use the follow link to view and print the manual to your coffeemaker.

http://www.gevalia.com/Download-Gev...
answered 1 year, 11 months ago
Customer avatar
by
GevaliaCSR4
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Question

Can't get it to brew

Water in reservoir, coffee in filter, pushed on. Just flashes when pushing button. Won't start
asked 1 year, 11 months ago
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by
Janna
on Gevalia® Stainless Steel 12-Cup
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answer 1
I am not sure, but if you do not have your decanter on the hot plate it will not start. Make sure the pot is sitting on the hot plate before you turn it on. Other than that I would not know.
Age: Over 65
Gender: Male
Drink Gevalia: Morning
Length of use: Within last year
Take Gevalia: Black
answered 8 months ago
Customer avatar
by
JimKC
Kansas City, KS, USA
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answer 2
Hello Janna,
Please call Gevalia Customer Service at 1-800-438-2542, we will be happy to assist you with your brewer.
answered 1 year, 11 months ago
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by
GevaliaCSR9
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Question

Can I get this coffee pot for free?

I would rather have this coffee pot for free instead of the classic coffee pot, is that possible with my membership?
Age: 45-54
Gender: Female
Drink Gevalia: All the time
Length of use: 3-5 years
Take Gevalia: With milk and sugar
asked 1 year, 11 months ago
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by
Robhay65
St Marys, PA, USA
on Gevalia® Stainless Steel 12-Cup
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Answers
answer 1
Keep an eye on our website for promotions.
answered 1 year, 11 months ago
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by
GevaliaCSR4
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Question

Does Gevalia still give free coffee pots with a monthly order of coffee?

asked 1 year, 11 months ago
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by
annette2750
on Gevalia® Stainless Steel 12-Cup
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answer 1
yes, you need to find a link on another site, and click through.

they seem to no longer feature these offers on the front page of the site, nor can you search the site for them.
Age: 35-44
Gender: Female
answered 1 year, 11 months ago
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by
lauralovescoffee
New York, NY, USA
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answer 2
We still offer this promotion please keep an eye on our website. Use the follow link to take you to our special offers.
http://www.gevalia.com/Delicious-De....
answered 1 year, 11 months ago
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by
GevaliaCSR4
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Question

what do I do when the on button fails to start the brewing process?

Age: 55-64
Gender: Female
Drink Gevalia: Morning
Length of use: 1-3 years
Take Gevalia: Black
asked 2 years ago
Customer avatar
by
bono
iowa
on Gevalia® Stainless Steel 12-Cup
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Answers
answer 1
I have never had that problem. Are you placing the pot on the hot plate before you push the on/off button? It won't start if the pot is not on the hot plate.
Age: Over 65
Gender: Male
Drink Gevalia: Morning
Length of use: Within last year
Take Gevalia: Black
answered 8 months ago
Customer avatar
by
JimKC
Kansas City, KS, USA
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answer 2
Hello Bono,
Please contact Gevalia Customer service at 1-800-438-7271, we will be happy to assist.
answered 2 years ago
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by
GevaliaCSR9
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Question

slow drip

My coffee maker has been taking an hour to make 12 cups of coffee.How do I set it to work faster?
Thanks, Sharon
Age: 55-64
Gender: Female
Drink Gevalia: Morning
Length of use: 1-3 years
Take Gevalia: Black
asked 2 years ago
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nora
California
on Gevalia® Stainless Steel 12-Cup
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3 answers
Answers
answer 1
You can't. There is a problem with your machine. Contact Gevalia Kaffe Import Service. 1-800-438-2542 with model number of coffeemaker.
Age: Over 65
Gender: Male
Drink Gevalia: Morning
Length of use: Within last year
Take Gevalia: Black
answered 8 months ago
Customer avatar
by
JimKC
Kansas City, KS, USA
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answer 2
try cleaning the machine and don't let ur basket sit in water, the spring may rust
answered 2 years ago
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by
feefee
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answer 3
Please contact one of our Gevalia Customer Service Representatives at 1-800-438-2542 for assistance with your coffeemaker. We ask when calling that you have your coffeemaker available.
answered 2 years ago
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by
GevaliaCSR4
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Question

How do i clean the inside of the coffee pot

The area where the water fills is horrible
Age: 55-64
Gender: I'd rather not say
Drink Gevalia: Morning
Length of use: 3-5 years
Take Gevalia: With milk and sugar
asked 2 years, 1 month ago
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PURPLE
Hampton, VA, USA
on Gevalia® Stainless Steel 12-Cup
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answer 1
Warm soapy water and a sponge nothing abrasive to clean the part where water goes. Never submerge the whole coffee maker into the water only tilt over sink to clean it out.
answered 2 years, 1 month ago
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by
Rosie38
San Diego, CA, USA
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answer 2
Hello , Please call Gevalia Customer Service at 1-800-4382-2542, we will be happy to assist you with your brewer.
answered 2 years, 1 month ago
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by
GevaliaCSR9
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Question

how do i clean the inside of the coffee pot? THE AREA WHERE THE WATER FILLS

THERE IS A HORRIBLE BUILD UP THAT STEAM CLEANING WITH DAWN IS NOT GETTING OUT
Age: 55-64
Gender: I'd rather not say
Drink Gevalia: Morning
Length of use: 3-5 years
Take Gevalia: With milk and sugar
asked 2 years, 1 month ago
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PURPLE
Hampton, VA, USA
on Gevalia® Stainless Steel 12-Cup
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3 answers
Answers
answer 1
You can use either the Gevalia Cleancaf Cleaner and Descaler or use 2 tablespoons white vinegar to 1 coffee pitcher (60 oz) of cold water. Pour into water reservoir and run as you would if making coffee. No filter or coffee in basket. When it finishes the brew cycle, empty the coffee pitcher and rinse it out. refill pitcher with cold water and repeat the brew cycle. Repeat a second time using only water. this will clear out any remaining vinegar solution.
Age: Over 65
Gender: Male
Drink Gevalia: Morning
Length of use: Within last year
Take Gevalia: Black
answered 8 months ago
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by
JimKC
Kansas City, KS, USA
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answer 2
try using clr in your machine.

google Cleaning a Coffee Maker with CLR for instructions
Age: 35-44
Gender: Female
answered 1 year, 11 months ago
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lauralovescoffee
New York, NY, USA
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answer 3
Hello , Please call Gevalia Customer Service at 1-800-4382-2542, we will be happy to assist you with your brewer.
answered 2 years, 1 month ago
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by
GevaliaCSR9
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Question

Where do I put paper filters in coffee maker?

Gender: Female
asked 2 years, 1 month ago
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by
Leigh
NJ
on Gevalia® Stainless Steel 12-Cup
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answer 1
You put them in the round filter basket under the lid.
Age: Over 65
Gender: Male
Drink Gevalia: Morning
Length of use: Within last year
Take Gevalia: Black
answered 8 months ago
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by
JimKC
Kansas City, KS, USA
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answer 2
The paper filters would be put in the filter basket under the lid of the machine.

You may reference the brewer manual for that particular model for further instruction.

http://www.gevalia.com/Download-Gev...
answered 2 years, 1 month ago
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GevaliaCSR1
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Question

Spring on filter fell out

There is a inverted mushroom attachment and spring that came off of the bottom of the filter holder that is detachable from the coffee machine (filer fits on this). I cannot find a way to put it back on. I have the spring and the little attachment.any ideas to fix?
Albert
asked 2 years, 2 months ago
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albert
on Gevalia® Stainless Steel 12-Cup
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Answers
answer 1
dont know how to fix it, but that is the pause brew valve. the machine should work fine without it, you just wont be able to pause the brew cycle.
Age: 35-44
Gender: Female
answered 1 year, 11 months ago
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lauralovescoffee
New York, NY, USA
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answer 2
Please contact one of our Gevalia Customer Service Representatives at 1-800-438-2542 for assistance with your coffeemaker. We ask when calling that you have your coffeemaker available. The coffeemaker comes with a 1 year warranty.
answered 2 years, 2 months ago
Customer avatar
by
GevaliaCSR4
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Question

Why does burner plate not heat up?..

love my Gevalia stainless steel 12 cup coffee maker but today the burner (silver) does not heat up. Any suggestions? Hope it is not broke as love this.
Age: 55-64
Gender: Female
Length of use: 1-3 years
Take Gevalia: Black
asked 2 years, 2 months ago
Customer avatar
by
freedabee
Abilene Kansas
on Gevalia® Stainless Steel 12-Cup
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Answers
answer 1
Not sure but it sounds like the heating element has a problem.
Age: Over 65
Gender: Male
Drink Gevalia: Morning
Length of use: Within last year
Take Gevalia: Black
answered 8 months ago
Customer avatar
by
JimKC
Kansas City, KS, USA
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answer 2
Please contact one of our Gevalia Customer Service Representatives at 1-800-438-2542 for assistance with your coffeemaker. We ask when calling that you have your coffeemaker available.
answered 2 years, 2 months ago
Customer avatar
by
GevaliaCSR4
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